Introduction

This Refund Policy explains how refund requests are handled for digital products purchased through ConcreteCalculate.com. It applies to all digital products sold on this website now and in the future, including downloadable workbooks, spreadsheets, PDF guides, and any other digital resources we may offer.

By purchasing a digital product from ConcreteCalculate.com, you acknowledge that you have reviewed and agreed to the applicable purchase terms presented at checkout, in addition to this policy.

Digital Products and Downloads

Products sold through ConcreteCalculate.com are delivered electronically. This means that once a purchase is completed and access to the download is provided, the product has been delivered in full. Because digital products can be downloaded and used immediately, refund eligibility may differ from that of physical goods.

We encourage customers to review the product description, included files, and any applicable license terms before completing a purchase, since this information is intended to help you confirm the product meets your needs prior to checkout.

Refund Requests

Refund requests are handled according to the applicable purchase terms shown at checkout and the policies of Lemon Squeezy, our payment processing partner. We do not guarantee automatic refunds for every request, and refund outcomes are determined on a case-by-case basis in accordance with those applicable terms.

If you would like to request a refund, you may do so by following the instructions provided in your order confirmation or receipt email, or by contacting us through our Contact Us page. Refund requests submitted through Lemon Squeezy will be reviewed and decided in accordance with Lemon Squeezy’s own applicable policies.

Technical Problems and Failed Delivery

If you experience a genuine technical problem with your purchase — such as a failed delivery, a corrupted file, an inaccessible download link, or a product that does not open or function as intended — please contact us through our Contact Us page. We will work with you to try to resolve the issue, which may include providing a replacement download link or file.

Product Description and Accuracy

We aim to accurately describe each digital product, including what is included and its intended use, on the relevant product page prior to purchase. If you believe a product you received is materially different from how it was described at the time of purchase, please contact us through our Contact Us page so we can review your concern.

Duplicate or Accidental Purchases

If you believe you were charged more than once for the same product, or completed a purchase in error, please contact us through our Contact Us page as soon as possible. We will review the order details in cooperation with Lemon Squeezy to determine the appropriate resolution.

Fraud, Abuse, and Chargebacks

Refund requests made in bad faith, or that involve fraudulent activity, abuse of this policy, or attempts to obtain unauthorized refunds, may be declined. Lemon Squeezy, as the merchant of record, applies its own fraud and chargeback prevention measures to transactions processed on its platform, and reserves the right to decline refund requests where such activity is identified.

Lemon Squeezy as Merchant of Record

How to Contact Us

If you have a question about a purchase, a technical issue with a downloaded file, or a refund request, reach out using the contact card below. We will do our best to assist you, though we are not able to guarantee a specific response time.

Policy Updates

This Refund Policy may be updated from time to time. The version published on ConcreteCalculate.com at the time of your purchase, together with the applicable purchase terms and any applicable law, will govern that transaction. We encourage customers to review this page periodically, particularly before making a purchase.

Related Terms

This Refund Policy should be read alongside our other policies, which may also apply to your purchase and use of our digital products: