Introduction

This Refund Policy explains how refund requests are handled for digital products purchased through ConcreteCalculate.com.

It applies to paid digital products offered through our website, including downloadable Excel workbooks, spreadsheets, PDF guides and other paid digital resources.

Purchases processed through Lemon Squeezy are also subject to the applicable purchase terms presented at checkout and any mandatory rights provided by applicable law.

Digital Products and Downloads

Our digital products are delivered electronically. Once payment is completed and download access is provided, you can access the purchased files without waiting for physical shipping.

Because downloadable products can be accessed and used immediately, we handle voluntary refund requests on a case-by-case basis rather than offering an unconditional money-back guarantee.

This does not limit any statutory refund or other consumer rights that may apply to your purchase.

Refund Policy at a Glance

We review refund requests individually based on the circumstances of the purchase and the applicable terms.

How to Request a Refund

If you experience a problem with your purchase or would like us to review a refund request, please contact ConcreteCalculate.com.

Information to Include

To help us locate your purchase and understand the issue, please provide:

• Your Lemon Squeezy order number, if available.
• The email address used at checkout.
• The name of the purchased product.
• A brief explanation of your request.
• Relevant screenshots or error details if you are reporting a technical problem.

You can submit your request using our Contact Us page .

Technical Problems and Failed Delivery

If you encounter a genuine technical problem with a purchased product, please contact us and explain the issue.

Examples of Technical Problems

• The download link provided after purchase does not work.
• The ZIP file cannot be extracted because it is damaged.
• An included Excel workbook is corrupted or cannot be opened in its stated supported software.
• One or more files listed in the purchased package are missing.
• A material product function does not work as described.

How We Handle These Problems

We will review the information you provide and work toward an appropriate resolution.

Depending on the problem, this may include troubleshooting guidance, a replacement file, a corrected version or a working download link.

If the issue cannot be appropriately resolved, we will review the available refund options under the applicable purchase terms and law.

Other Refund Requests

Product Not as Described

If you believe the product you received is materially different from what was described on its product page at the time of purchase, please contact us.

Describe the difference and provide relevant details so that we can review your concern.

Duplicate Purchases

If you believe you were charged more than once for the same product, please contact us with your order details.

We will review the information and coordinate with Lemon Squeezy as appropriate.

Accidental Purchases

If you purchased a product by mistake, contact us promptly and provide your order information.

Accidental purchase requests are reviewed individually. An accidental purchase does not automatically qualify for a refund, except where required by applicable law.

Change of Mind

Because our products are delivered digitally, we do not offer an unconditional change-of-mind refund guarantee.

You may still contact us to request a review. Any mandatory cancellation or refund rights under applicable law remain unaffected.

Refund Decisions and Processing

Refund requests are reviewed individually under the applicable purchase terms, this policy and applicable law.

Approval is not guaranteed for every voluntary request. We may request reasonable additional information needed to understand or resolve the reported issue.

Approved Refunds

Approved refunds are processed through Lemon Squeezy, our merchant of record.

Once a refund has been issued, Lemon Squeezy advises that it can take up to 10 days to appear on a customer’s payment statement.

This processing period begins after a refund is issued; it is not a guarantee that every refund request will be reviewed or approved within 10 days.

No Unconditional Refund Guarantee

We do not promise an automatic refund solely because a customer has downloaded a product or later decides they no longer need it.

This policy does not exclude or limit any mandatory rights or remedies available under applicable consumer law.

Lemon Squeezy as Merchant of Record

Digital product payments on ConcreteCalculate.com are processed through Lemon Squeezy, which acts as the merchant of record for these purchases.

ConcreteCalculate reviews customer concerns and refund requests submitted to us under our published policy. Where appropriate, approved refunds can be issued through the Lemon Squeezy platform.

Lemon Squeezy may also independently issue refunds or resolve certain payment matters under its own applicable policies and discretion.

You can learn more about Lemon Squeezy’s processes in its Refunds and Chargebacks documentation .

Fraud, Abuse and Chargebacks

We may investigate refund requests that appear to involve fraud, misleading information or misuse of the refund process.

Fraudulent or abusive requests may be declined to the extent permitted by applicable law and the relevant purchase terms.

Lemon Squeezy is responsible for handling chargebacks for transactions processed through its platform.

If you do not recognize a charge or suspect an unauthorized payment, please contact the appropriate payment provider or follow the instructions provided with your Lemon Squeezy receipt.

Contact Us

If you have a question about a digital purchase, cannot access a download or want to request a refund review, you can contact us through our website.

Please include the relevant order details and a clear explanation of your concern so that we can investigate it efficiently.

Policy Updates

We may update this Refund Policy from time to time.

The policy and purchase terms applicable at the time of your transaction, together with applicable law, govern your purchase.

Later changes to this policy are not intended to remove existing contractual or statutory rights retroactively.

Related Policies

Please review the following pages for additional information about our website and digital products.